Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
How long does shipping take for hair and wig orders?
Processing typically takes 3-5 business days, with shipping taking an additional 2-3 business days within the UK. International shipping usually arrives within 7-10 business days.
Can I return or exchange my wig?
Due to the nature of our products and for hygiene reasons, all hair extensions and wigs are final sale. If you receive a defective item, please contact us within 48 hours for assistance.
Are the wigs made from 100% human hair?
Yes, all Chrissy Bales units are crafted from 100% premium virgin human hair, allowing you to style, color, and treat them just like your natural hair.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible buy-now-pay-later options through Klarna and Clearpay at checkout.
Do you offer custom wig fitting services?
We provide detailed size guides for our ready-to-wear units. For bespoke services or professional installations, please book an appointment through our salon portal.
How do I maintain my Chrissy Bales hair?
We recommend using sulfate-free shampoos, deep conditioning weekly, and using a heat protectant before styling to ensure the longevity and luster of your hair.